Shipping & Delivery
Where do you ship?
We ship worldwide.
How long does delivery take?
Delivery usually takes 14–30 business days, depending on your location and local customs.
How much does shipping cost?
We charge a fixed, modest shipping fee, no matter where you are in the world.
Will I receive a tracking number?
Yes. Once your order is shipped, a tracking number is automatically sent to your email.
Orders & Changes
Can I change or cancel my order?
We aim to keep things flexible and customer-friendly. If you need to change or cancel your order, please contact us via the Contact Form as soon as possible.
We’ll do our best to assist and update your order without any additional charge, whenever possible.
How do I request a change?
Simply reach out through the Contact Form on our website, and our team will take care of it.
Returns & Replacements
Do you accept returns?
Due to hygiene reasons and the intimate nature of underwear, returns are not accepted once an order has been delivered.
What if the size doesn’t fit or I’m not satisfied?
Your comfort comes first. If the fit isn’t right or you’re not fully satisfied, you may contact us within 7 days of receiving your order.
In accordance with our Terms & Conditions, we’ll review your request and, when applicable, arrange a replacement item at no additional cost — no returns required.
Payments & Checkout
Which payment methods do you accept?
We accept:
- Credit cards
- Apple Pay
- Google Pay
- PayPal
What currency do you charge in?
All payments are processed in USD.
Do I need to create an account to purchase?
No. You can check out without registering — shopping should be simple and smooth.
Sizing & Fit
How do I choose the right size?
We generally recommend choosing one size up from your usual size.
Boxers tend to shrink slightly after washing, especially if not washed gently.
Can I get help choosing a size?
Absolutely. Feel free to contact us — we’re happy to help you find the right fit.
Materials & Care
What materials are your underwear made of?
The underwear we provide is made from 1 of the following:
- 100% cotton
- Cotton blended with elastane
- Bamboo
- Microfiber
Each material is chosen to deliver comfort, breathability, and durability, depends on the occasion.
How should I wash my underwear?
To extend the life of your underwear and preserve fabric quality:
- Gentle wash at 30–40°C
- No bleach
- No tumble dryer
- Avoid boiling
Collections & Lifestyle
What’s the difference between your collections?
Trunks – Everyday essentials. Clean, simple, and perfect for daily wear.
Boxers – Relaxed fit, ideal for home and lounging. Think pajama-style comfort.
Boxer Briefs – Longer and more supportive, designed for maximum comfort. Great for sports or evenings out.
Any styling tips?
For evening events, black is always a safe and sharp choice.
Wear white underwear with light-colored pants.
Wear black underwear with dark pants.
Contact & Support
How can I contact you?
You can reach us anytime through the Contact Form on our website.
How fast do you respond?
We respond as quickly as possible and always aim to make sure you’re taken care of.
